COVID-19 (Coronavirus) Information and Resources for Business

**Last updated 16 June 2021

Latest News

COVID-19 Border Arrangements in South Australia

Travelling to SA

A new graduated system for travellers entering South Australia has been developed.

The Cross-Border Direction—General introduces six levels of requirements, restrictions or prohibitions, appropriate to the levels of risks associated with locations for people arriving in the State or have recently arrived in the State.

The Associated Direction specifies the different requirements applying to defined classes of arrivals (including overseas arrivals, essential travellers and permitted arrivals) and specify places as restricted or prohibited zones.

The Associated Direction reflects the changes to restrictions imposed on travellers from different locations but should be read in conjunction with the General Direction. You can view the entry requirements chart here.


Current Direction – Cross Border Travel

This direction may be cited as the Emergency Management (Cross Border Travel—General) (COVID-19) Direction 2021.

It came into effect at 4:00 pm on 29 March 2021 and revokes the Emergency Management (Cross Border Travel No 42) (COVID-19) Direction 2021.

You can view the latest direction here.


Cross Border Travel—Associated Direction

Cross Border Travel—Associated Direction No 16

This direction may be cited as the Emergency Management (Cross Border Travel—Associated Direction No 16 (COVID-19) Direction 2021.

It came into effect at 4:13 pm 15 June 2021 and revokes the Emergency Management (Cross Border Travel—Associated Direction No 15) (COVID-19) Direction 2021.

For more information you can visit the website here. You can read the Associated Direction here.


Travelling from Victoria

Effective 4:13 pm 15 June 2021

People from Greater Melbourne are not permitted to enter South Australia.

This includes people who have been in Greater Melbourne within the last 14 days.

Note: The only exceptions are South Australian residents, people relocating and people escaping domestic violence and Essential Travellers.

People entering South Australia who have been in regional Victoria in the 14 days prior to their arrival are subject to Level 3 requirements:

  • COVID-19 test on day 1
  • Must self-quarantine until negative test result
  • Must not enter a high risk setting for 14 days after arrival (unless Clause 9 applies)
  • No entry to a COVID Management Plan event >1000 peopleNote: Essential Travellers who are either Commercial Transport and Freight Service workers or Cross Border Community Members are exempt from the testing requirement if they can produce evidence of a COVID-19 test or a negative COVID-19 result within the previous 7 days. Essential travellers need not comply with the self-quarantine requirement while they continue to be an Essential Traveller, performing the duties, functions or activities of their essential traveller status.

South Australian residents, people relocating and people escaping domestic violence entering South Australia, having been in Greater Melbourne in the 14 days prior to arrival, are subject to Level 4 requirements:

  • COVID-19 test on day 1, 5 and 13
  • Must self-quarantine for 14 days
  • Must not enter a high risk setting for 14 days after arrival (unless Clause 9 applies)
  • Must wear a mask when in contact with the public for 14 days after their arrival.

Essential Travellers

Essential Travellers from Greater Melbourne have modified Level 4 requirements. Please refer to the Essential traveller requirements table (PDF, 101.4 KB) for more information about the requirements for each category.

Essential Travellers or permitted arrivals driving into South Australia from Victoria are only permitted to use the following prescribed roads:

  • Sturt Highway, Yamba; Mallee Highway, Pinnaroo; Dukes Highway, Wolseley; Wimmera Highway, Laurie Park; Casterton Road, Penola; Glenelg Highway, Myora; Princes Highway, Glenburnie; Glenelg River Road, Donovans/Nelson


Cross Border Community Members

Cross Border Community Members are those people who live 70 km either side of the South Australia / Victoria border.

If a South Australian or Victorian Resident Cross Border Community Member has not left the Cross Border Corridor (70km from the border) they are permitted to travel anywhere within South Australia without restriction.

If a Cross Border Community Member has been outside the Cross Border Corridor into Victoria within the last 14 days they must:

  • COVID-19 test on day 1, 5, & 13. Unless they can produce evidence of a COVID-19 test or a negative COVID-19 result within the previous 7 days.
  • No self-quarantine but must not enter a high risk setting for 14 days.
  • Must wear a face mask (covering mouth and nose) at any time that they come into contact with the public for a period of 14 days after their arrival in South Australia

Cross Border Community Members must have a current Cross Border Travel Registration form.

Victorian Residents and South Australians travelling into Victoria should comply with any current Victorian restrictions.

Map of SA/VIC 70km border corridor.

Passing through

Transit through Victoria is allowed:

  • Via Tullamarine airport on a flight from another state, provided you wear a mask at all times and do not leave the airport.

Driving through Victoria is allowed:

  • after disembarking the Spirit of Tasmania
  • via regional Victoria (e.g. Mildura)
  • provided you travel via the most direct and practicable route and not stop in Victoria except in an emergency or for respite or other essential purpose (and if you do, you must wear a mask).


Cross Border Travel Registration

Note: All travellers must complete the Cross Border Travel Registration prior to their travel to South Australia. Travellers must complete a separate Cross Border Travel Registration for each person in the travelling party including all children.  People will experience delays on arrival if they have not completed an application for each person.

You do not need to complete registration if you are passing through Adelaide Airport on a connecting flight and do not leave the airport.


Airport check-in

All travellers are asked to download the mySA GOV app from Google Play or the App Store prior to travel to South Australia and are required to use the COVID Safe Check-In to scan a QR code specific to the Adelaide Airport immediately after their arrival.

For travellers who do not have a smartphone, they must provide their relevant contact details to a person authorised or required to collect such contact details.


Travel to Victoria

The Victorian Government has established a permit system for all domestic travel into Victoria.

From 11.59pm on 26 February 2021, you will need to apply for a permit to enter Victoria from anywhere in Australia.

The permit system is for both travellers to Victoria and residents of Victoria returning home from interstate travel.

Further information and a link to the application is available here.


Travelling interstate

If you want to travel from South Australia to another state, check the rules of the state you wish to travel to before you leave. Not all state travel arrangements are reciprocal. Find out more here.



Masks (covering the nose and mouth) must be worn on all airplanes an in all airport terminals. Exemptions apply if a person has a relevant medical condition with evidence, they need to see a person’s mouth for essential communication including people who are deaf or hard of hearing, when eating or drinking or is a child under the age of 12.


Residential Aged Care Facilities

This direction may be cited as the Emergency Management (Residential Aged Care Facilities No 36) (COVID-19) Direction 2021.

It came into effect at 1:25 pm on 21 May 2021 and revokes the Emergency Management (Residential Aged Care Facilities No 35) (COVID-19) Direction 2021.

To read the full Direction click here.


Public Activities

This direction may be cited as the Emergency Management (Public Activities No 24) (COVID-19) Direction 2021.

It came into effect at 1:12 pm on 7 May 2021 and revokes the Emergency Management (Public Activities No 23) (COVID-19) Direction 2021.

You can read the direction here.


Residential premises

If you have 50 people at a residential premises, there are no additional requirements.

If you have 51 to 200 people at a residential premises, you must:

  • have a COVID-Safe Plan
  • appoint a COVID Marshal
  • require your guests to check-in via the COVID SAfe Check-in
    (a QR code will be sent to you when you complete your COVID-Safe Plan).

A gathering of up to 1,000 people occurring as part of a defined public activity is a permitted gathering but an approved COVID Management Plan is required for more than 1,000 people.

Wedding ceremonies and funeral services

If the ceremony or service is held in a place of worship, the place can operate at normal occupancy where attendees are seated (but if that exceeds 75% attendees must wear a mask). Where attendees are not in fixed seating, the total number of persons present must not exceed 3 persons per 4 square metres. If the ceremony or service is held other than in a place of worship, they are governed as a ‘private gathering’ with a maximum attendance of 200 persons.


COVID-SAfe Check-in (QR Codes)

The South Australian Government has introduced COVID SAfe Check-In, to enhance contact tracing and keep our community COVID safe.

If someone in South Australia tests positive to COVID-19, the COVID SAfe Check-In enables SA Health to quickly contact others who may have been exposed to the virus and stop the spread of COVID-19.

For Businesses and Events

A COVID SAfe Check-In feature has been added to the free mySA GOV app.

Businesses or events with a COVID Safe Plan will have received a unique QR code. This should be printed and displayed in a prominent location at all entrances of the business.

When people arrive at a business, venue or event, they can check in by scanning the QR code using their smart phone through the mySA GOV app.

A paper recording log template and an individual check-in form are available as a back-up for people who don’t have a smart phone. You can download the Contact Tracing Record Template here and Individual Contact Tracing Form here.

All defined public activities, general retail industry premises, and gatherings of 51 to 200 people at residential premises must have a completed COVID Safe Plan and approved contact tracing system enabled.

A defined public activity means:

  • onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area)
  • sport (including sports training), fitness or recreation activities
  • indoor public meetings
  • ceremonies
  • public assemblies
  • provision of personal care services
  • provision of public entertainment
  • provision of recreational transport
  • the operation of a nightclub
  • the operation of relevant licensed premises
  • the operation of a casino or gaming area (within the meaning of the Gaming Machines Act 1992)
  • auctions and inspections of premises for the purpose of sale or rental of any property
  • driver instruction
  • an assembly within the meaning of the Public Assemblies Act 1972
  • the provision of health care, residential care, disability support or aged care services
  • the onsite purchase and consumption of shisha.

All people entering the place must upload their relevant contact details to the approved contact tracing system. This upload is automatic when you use the COVID SAfe Check-In to scan the QR code.

A person who interferes with or removes a sign containing a dedicated SAfe Check In QR code approved by the State Government without authorisation is in breach of the Direction and may be expiated pursuant to an offence under the Emergency Management Act 2004.

A general retail industry premises is a place where retail sale or hire of goods or services for personal, household, or business use occurs and where customers are physically present. This includes premises where the preparation and retail of food or drink for immediate consumption on or off the premises occurs.

COVID-SAfe Check-In for Business – FAQs

Tips on Displaying your QR Code

For The Community

COVID SAfe Check-In is a feature that has been added to the free mySA GOV app.

You can download the mySA GOV app using your smart phone. In the mySA GOV app, select the COVID SAfe Check-In tile when you arrive at a business, venue or event, and follow the prompts to scan their unique QR code and check in.

You are not required to login or sign up for a mySA GOV account to use the COVID SAfe Check-In. You also do not need to provide a driver’s licence or vehicle registration details to use it.

Download the app from Google Play or the App Store. If you already have the mySA GOV app, make sure you have the latest version, which may require you to download the app update.

If you do not have a compatible smart phone, a paper record will be available for you to provide your details.

When you first enter the COVID SAfe Check-In tile, you will be asked to fill in your details and mobile number. You will then get a text message with a unique code to enter in to the app. This is to verify your phone number. You won’t have to do this every time you check in, however the app may occasionally require you to re-enter your details and verify your phone number with a unique code.

COVID-SAfe Check-In for individuals – FAQs


COVID Marshal

From 21 August 2020, you must have a COVID Marshal if your business or activity is or involves any of the following:

  • The onsite purchase and consumption of food or beverages (indoor and outdoor);
  • Ceremonies;
  • Supermarkets;
  • Hardware stores;
  • Distribution centres (including associated transport operations);
  • Gymnasiums and fitness centres;
  • Swimming pools used by the public;
  • Social and sporting clubs (indoor and outdoor);
  • Any activity where a COVID Management Plan is required; and
  • Any operation which may be defined by the state coordinator.

For more information on the Roles and responsibilities of a COVID Marshal, please visit this webpage.


COVID-Safe Plan

Who needs to create a COVID-Safe Plan?

The Public Activities COVID-19 Direction places conditions on businesses that conduct a number of Defined public activities.

Businesses involved in a Defined public activity must have a COVID-Safe Plan in place in order to trade.

See Activities and gatherings for:

  • definitions of Defined public activities
  • businesses and activities that are still restricted
  • businesses and activities that are excluded from the Direction.

If you have not completed a COVID-Safe Plan, do not have this available at your premises, or do not comply with current Directions, you can be fined up to $5,000.

To find out more about the COVID-Safe Plan and for the link to the online form, please visit this webpage.

All retail operations are required to have a COVID-SAfe Check-In QR Code on-site. They can create a regular COVID-Safe Plan to obtain their QR code.

Private gatherings

Gatherings of between 51 and 200 people at a residential premises require a COVID-Safe Plan, a COVID Marshal, and guests must check-in via the COVID SAfe Check-in. (There are no requirements if you have up to 50 people at a residential premises).

Voluntary COVID-Safe Plan

This COVID-Safe Plan form can be used by activities and businesses that are not legally required to complete a COVID-Safe Plan, but would like to have one as an extra precaution, and to use the COVID-SAfe Check-In QR Code.

Create a Voluntary COVID-Safe Plan.


  • If you or your business conducts a Defined Public Activity and completes a Voluntary Plan, this Plan will not include the legal requirements that apply to you and you may be in breach of current Emergency Management Directions.
    Please make sure you complete the correct type of Plan.
  • If you offer onsite consumption of food and beverages as part of your retail operation, you will need to complete a mandatory COVID‑Safe Plan.


COVID Management Plan

A COVID Management Plan, approved by SA Health, will be required for:

  • a defined public activity where more than 1000 people are reasonably expected to be present at or participating in the activity
  • the onsite purchase and consumption of food or beverages at a place where the total number of persons present at the place for the purpose of the purchase and consumption of food or beverages is reasonably expected to exceed 1000 people
  • the operation of a nightclub
  • the operation of relevant licensed premises

In some cases, your events/business/activity may require both a COVID Management Plan and a COVID-Safe Plan for each vendor.  For more information on COVID Management Plans, click here.


Government Support and Programs

JobKeeper Payment

Monthly business declarations for JobKeeper Fortnights in March needed to be completed by 14 April 2021 to receive final JobKeeper payments. The JobKeeper Payment scheme finished on 28 March 2021.

You may be eligible for the JobMaker Hiring Credit or other help once the JobKeeper Payment has ended, see Support for businesses and employers.


Support and Information Available from ATO

Support is available on the ATO website for anyone experiencing difficulties with tax obligations due to COVID-19. For help tailored to your circumstances call the Emergency Support Infoline on 1800 806 218 or email

If you prefer to use a language other than English, phone the Translating and Interpreting Service (TIS) on 13 14 50 for help with your call. Aboriginal and Torres Strait Islander peoples can phone the Indigenous Helpline on 13 10 30.

The ATO website also includes significant information on support for Individuals, Sole traders and Business owners and operators – start here. For sole traders, you will find some specific information here.


Rural Business Support – Rural Financial Counselling

Rural Business Support (RBS) has a new financial counselling program that can support small business owners across the Limestone Coast find their way forward from COVID-19.

A Small Business Financial Counsellor is now based in the region and will be providing free, independent and confidential financial counselling services to eligible clients. For more information, visit the website.

The Federal Government’s website is a key source of information on the financial assistance, eligibility and timing for the COVID-19 related financial support available for Australian businesses. The website also includes a range of tools, guides and information on matters like business planning, links to ATO and other useful resources for your business. They have also released a Continuing your business guide, designed to help business-owners understand what to do to keep their business operating.


Federal Government HomeBuilder Stimulus

HomeBuilder forms part of a range of Australian Government initiatives intended to support confidence in the residential construction sector and encourage consumers to proceed with purchases or renovations that may have been delayed due to uncertainty around the effects of the COVID-19 pandemic.

Applications for HomeBuilder closed at midnight, Wednesday 14 April 2021.

Supporting documentation can still be submitted after an application has been lodged. All supporting documentation must be submitted to the relevant State or Territory Revenue Office by no later than 30 April 2023.

On 17 April 2021, the Government announced it would extend the construction commencement requirement from six months to 18 months for all applications (i.e. for all contracts signed 4 June 2020‑31 March 2021 inclusive).

More information is available here.


COVID-19 and Australian Workplace Laws

The Fair Work Australia website contains information and links to relevant Government sites, on the topic of employer obligations during COVID-19. It addresses many questions employers may be asking, including pay and leave during the coronavirus, health and safety and ending employment.


Mental Health and Wellbeing Support

The Australian Government’s ‘Head to Health’ website is committed to providing Australians with trusted information and digital supports to help support everyone’s mental health and wellbeing during this pandemic. For information, resources and links to support services please visit this link.

There are other valuable services available to help you as you navigate life in a COVID-19 impacted world.


National Jobs Hub

The Australian Government has launched a new Jobs Hub, supporting businesses and those Australians looking for work. The Jobs Hub helps Australians looking for work find advertised vacancies.

An up-to-date list of a selection of businesses and organisations that are currently hiring, and how to contact them, can be found here.

While many businesses have been adversely affected by COVID-19 and are reducing their workforces, there are some areas of the economy which have an increased demand for workers.

Employers who are hiring and want support to connect with potential candidates can also contact the Department of Education, Skills and Employment at to be connected directly with businesses reducing their workforces; and the employment services network to source suitable candidates.



South Australian Restrictions, Programs and Support

Local COVID-19 Testing

For COVID-19 clinic locations in the Limestone Coast, please go to the SA Health website and enter your postcode.

For further information about getting tested please call the SA COVID-19 Information Line on 1800 253 787 between the hours of 9:00am to 5:00pm 7 days per week or go to


Pandemic Leave Disaster Payment – South Australia

Pandemic Leave Disaster Payment is a lump sum payment to help you during the 14 days you need to self-isolate, quarantine or care for someone.

The Pandemic Leave Disaster Payment is for people living in South Australia who can’t earn an income because they must self-isolate, quarantine or care for someone who has COVID-19.

If you’re eligible you will be paid $1,500 for each 14 day period you’ve been told to self-isolate or quarantine ,or are caring for someone who has COVID-19.

You may be eligible if a health official has told you to self-isolate or quarantine. They need to give you these directions for any of the following reasons:

  • you have coronavirus (COVID-19)
  • you’ve been in close contact with a person who has COVID-19
  • you care for a child, 16 years or under, who has COVID-19
  • you care for a child, 16 years or under, who’s been in close contact with a person who has COVID-19.

The Pandemic Leave Disaster Payment replaces the South Australian Paid Pandemic Leave Scheme in the above circumstances.

You may also be eligible if you’re caring for someone who has COVID-19.

You must also meet all of the following:

  • you’re at least 17 years old and live in South Australia
  • you’re an Australian resident or hold a visa that gives you the right to work in Australia
  • you’re unable to go to work and earn an income
  • you have no appropriate leave entitlements, including pandemic sick leave, personal leave or leave to care for another person
  • your period of quarantine is after 10 September 2020.

If you’re a member of a couple, you can both claim this payment. You and your partner will need to complete separate claims. You can find out more information about the payment here.


Information on Commercial Leasing

Special regulations introduced as part of the State Government’s response to the COVID-19 pandemic, which have provided significant protections to tenants in retail and commercial premises, ended on 3 January 2021.

For rental disputes between lessors and affected lessees that relate to the COVID-19 pandemic and remain unresolved prior to 4 January 2021, the COVID-19 Emergency Response Act 2020 (Act) and COVID-19 Emergency Response (Commercial Leases No 2) Regulations 2020 (Regulations) will continue to have effect (where appropriate).

Further information is available here.